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Product Support and Service Engineer - Screening Solutions
Job Title
Product Support and Service Engineer - Screening Solutions
Country
Ghana
About Us
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries. Sandvik Rock Processing is a business area within the Sandvik Group and a leading global supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.
Our Core Values
At Sandvik, we believe in four guiding principles that shape everything we do:
Customer Focus: We listen, create, adapt and deliver – always close to our customers.
Curiosity: We explore, challenge and innovate to shape the future.
Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
Winning Together: We take the lead with a collaborative spirit and succeed as a team.
Our commitment to Environment, Health & Safety
Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
Why Sandvik?
Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.
We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.
The Role
We are seeking a proactive Product Support & Service Engineer – Screening Solutions to provide hands-on technical support and service for screening equipment and aftermarket parts across our customer base in West Africa. The role will work closely with customers and internal teams to optimize the performance and reliability of installed screening systems, deliver technical training, troubleshoot equipment issues, support maintenance activities, and drive aftermarket parts and service sales. The successful candidate will play a key role in enhancing customer satisfaction, maximizing equipment uptime, and promoting Sandvik's Screening Solutions portfolio throughout the region.
Key Responsibilities Include:
Provide customer training and efficient technical support for all Sandvik Screens and Feeders supplied to customers across West Africa.
Work closely with customers' installation and erection teams during the installation and commissioning of Sandvik screening equipment, as required.
Guide and assist customers' maintenance teams with fault diagnosis and troubleshooting of Sandvik screening equipment.
Work collaboratively with customers' maintenance teams to perform repairs and fault-finding activities using a hands-on approach.
Cooperate closely with the sales team and customers to promote Screening Solutions equipment and aftermarket sales opportunities.
Support parts identification, parts list development, and parts planning activities.
Provide feedback through equipment condition, performance, and process audits to support maintenance planning improvements, operational efficiency, and equipment integrity.
Identify current and future customer service requirements by building strong relationships with customers and key stakeholders. Provide technical, service, engineering, and product support by responding to customer inquiries and requests.
Contribute to team objectives by accomplishing assigned tasks and supporting related activities as required.
Work towards achieving established KPIs for both customers and Sandvik.
Ensure all work related to Screening Solutions is completed within approved budgets and agreed timelines.
Provide accurate and up-to-date information on the Screening Solutions installed base across West Africa to the Africa Region team and maintain accurate records in the database.
Perform additional duties and responsibilities delegated by Rock Processing Management as required.
Ensure compliance with all Sandvik policies.
Qualification & Competencies
Bachelor's degree in Metallurgical Engineering, Mechanical Engineering, or a related discipline, or a relevant trade qualification with strong technical equipment and customer relationship management experience.
Minimum of five (5) years' experience in a similar role within the mining industry, with specific experience in screening equipment.
Sound knowledge of crushing and screening operations in both surface and underground mining environments.
Valid passport with the ability and willingness to travel across West Africa at short notice, as required by customers or Sandvik.
Valid driver's license.
Proficiency in French will be an added advantage.
Reporting Relationship
Service Manager – Rock Processing
Why You’ll Love Working with Us
At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:
Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.
Our Commitment to Diversity and Inclusion
At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.
We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.
Application
For immediate consideration, please apply to the Product Support & Service Engineer – Screening Solutions before August 25, 2026, on the Sandvik intranet, Job ID: R0095901
Thank you for your interest. Please note that only shortlisted candidates will be contacted for interviews.
Hiring Location
Pakyi - Kumasi
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